Thank you AT&T for our shutdown! Yesterday our entire network quit operating at about 9:30 in the morning and we quickly realized how dependant we are on technology! We apologize to those of you who may have been attempting to reach us or use our website.

Seeing our system averages about 65 users at all times, and 1500 users per day, we realize this may have been an inconvenience to quite a few people. Automatic alerts notify us any time our servers go down so we were on top of the problem instantaneously. Initial attempts to reset the system were unhelpful so we had our communications company on the premise within an hour. They spent four hours trying to solve the problem before declaring AT&T’s line was at fault.

AT&T worked on it overnight and it was still not solved in the morning so we were getting a bit impatient. It was during our Tuesday managers meeting that our Controller, Andy Cook, stated that AT&T was down the street yesterday working and we should have asked them about the issue. This piqued my interest as the likely cause of the issue.

Sure enough, apparently they saw two T1 lines going into our building and figured that one of them wasn’t being used so they had disconnected it!

So hopefully now we are back and reconnected with continuous communication and we’e a bit wiser now to take a peak out the front door if any issues occur in the future. If the AT&T truck is in view, we have a likely suspicion when the problem might exist!

We do apologize for any inconvenience this may have caused.

This entry was posted on Tuesday, June 12th, 2007 at 9:10 am and is filed under Uncategorized, About MD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.